Mountain Designs Wins Me Over

Well it turns out a few other people had brought in faulty mats just like mine. They have decided to stop producing their name brand mats and re-release them later in the year having changed their manufacturing plant (to the same factory who produces the worlds leading sleeping mat…the Thermarest, but this is information that I can’t tell you or I have to kill you).

In the mean time, they offered me my money back. I suggested he just give me the equivalent Thermarest.

(price of orig – $120 – I don’t ‘know’ this, it was a gift – Price of replacement $199 at no cost to me!)

I love good customer service! Mountain Designs Whitford City – You rock!

UpDate On Mountain Designs

Here is a good looking response from my email to Mountain Designs about my leaking mat –

Very sorry to hear you had a bad experience with your matt, I really do. Please come in and I’ll take care of this for you. Just to let you know Scott I’m off on holiday from September 27th and back on the 7th of October. If you can come before that great, if not you can still come in and talk to [staff name]. I will tell her your story and she’ll take good care of you.

Sorry for any inconvenience that this caused you.

So I am off after work tomorrow and I will see what happens! Love good customer service stories!


I bought a Mountain Designs sleeping mat, one of their top of the range series, in fact they call them the “Pro” series of self inflating mats. In fact they are marketed as being so brilliant this is what they say;

The Pro series is the best performance and comfort choice. High quality materials combined with die-cut zones to reduce weight and size. These mats are wider through the torso and the base is coated with urethane dots to prevent slipping.

Sounds great hey? NOT!!! “Best Performance and Comfort” they say – NOT!!!

7 months after the purchase it began to go down at night. Not a problem for me as I know about these things… – (smart guy!) these things can get small holes in them, anything inflatable can get a puncture, right?

So I did the bath test. I imediately picked up a small hole in the seam area, odd, but I stopped then and there and patched it. Next week camping – it went flat again.

Bath test – another hold near the seam. – was in a hurry, so patched it and went on my way.

Went down again…

Tonight I went to the bath again… determined to give it my best shot. I discovered that all along the seams of this thing air was coming out!!! What the????

This is not good enough. Lets just see how good these guys are at Mountain Designs, I have been impressed in the past, they have done me well. So I will keep you updated.