Here is a good looking response from my email to Mountain Designs about my leaking mat –
Very sorry to hear you had a bad experience with your matt, I really do. Please come in and I’ll take care of this for you. Just to let you know Scott I’m off on holiday from September 27th and back on the 7th of October. If you can come before that great, if not you can still come in and talk to [staff name]. I will tell her your story and she’ll take good care of you.
Sorry for any inconvenience that this caused you.
So I am off after work tomorrow and I will see what happens! Love good customer service stories!